Salt Baji Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction

Salt Baji is one of Bangladesh's most trusted online gaming platforms. Your privacy is not just a legal obligation for us — it is a core value. Salt Baji believes that every player's personal data belongs to them, and protecting it is our responsibility.

This Privacy Policy explains what information Salt Baji collects, why it is collected, how long it is retained, and how it is kept secure. We are committed to transparency, so this policy is written in plain language that any user can understand.

All Salt Baji services — website, mobile app, Live Casino, Sports Betting, slot games, and promotional activities — are covered by this Privacy Policy. By using any part of our platform, you are considered to have read and accepted this policy.

2. Information We Collect

Salt Baji collects only the information genuinely needed to provide its services. We do not collect data beyond what is necessary.

Data Type	Example	Reason for Collection
Identity Information	Full name, date of birth, gender	Account verification & KYC
Contact Information	Email, phone number	Account security & support
Financial information	Mobile banking number, transaction history	Payment Processing
Identity Documents	NID, passport, driving license	KYC requirements
Technical Information	IP address, device ID, browser information	Security & Fraud Prevention
Gaming Information	Betting history and win/loss records	Responsible Gaming Monitoring

3. How We Collect Information

Salt Baji collects information in several ways. It is important that you have a clear understanding of each method.

Directly from you

We collect your information directly when you fill out the registration form, submit KYC documents, contact customer support, or participate in promotional surveys. In each case, you provide the information knowingly and voluntarily.

Automatically

When you use the Salt Baji platform, certain information is collected automatically. This includes your IP address, device type, operating system, browser version, traffic source, and session duration. This data is used primarily to improve platform performance and maintain security.

Via Payment Provider

When you make a transaction via bKash, Nagad, or Rocket, the relevant payment provider shares the associated transaction details with us. This information is used solely for payment verification.

4. Purpose of Using Information

Salt Baji uses your information only for the specific purposes outlined below. Using your data for any unauthorised purpose is strictly against our policy.

• Service Delivery: Ensuring account management, payment processing, and gaming services.
• Identity Verification: Completing KYC in line with legal requirements and confirming account ownership.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, and combating money laundering.
• Customer support: Resolving your issues quickly and effectively.
• Responsible Gaming: Monitoring gameplay patterns to identify potentially problematic behaviour early.
• Promotional Communications: Keeping you informed about relevant offers and bonuses, subject to your consent.
• Platform Improvement: Analyzing user experience to improve service quality.
• Legal compliance: Compliance with applicable laws and regulatory authority guidelines.

5. Data Sharing Policy

Salt Baji shares data with third parties only under strict policies and in the limited circumstances described below:

Payment Provider

Only the information required to verify transactions is shared with bKash, Nagad, and Rocket. These providers are required to comply with their own privacy policies.

Legal authorities

Salt baji is required to provide information upon receiving a lawful order from Bangladesh law enforcement or government authorities. In such cases, we always share only the minimum necessary data.

Technology Partners

Certain technology service providers are required for platform operations. Strict data privacy agreements are in place with all such providers, and they are not permitted to use your information for their own purposes.

Game provider

Only the minimum information necessary to operate games is shared with Live Casino and slots game providers.

6. Cookies & Tracking Technologies

Salt Baji uses cookies and similar technologies on the platform to improve your browsing experience and keep the platform running properly.

Types of cookies we use

• Essential cookies: These are essential for maintaining your login session and ensuring platform security — the platform cannot function without them.
• Performance Cookies: Used to monitor page loading times and track errors.
• Functional Cookies: Used to remember your preferred language, layout, and settings.
• Analytics Cookies: Collects statistical data to understand how users interact with the platform.

You can disable cookies through your browser settings. Please note that disabling certain essential cookies may cause some platform features to stop working correctly.

7. Security Measures

Salt Baji protects your data using industry-leading technology. Our security infrastructure operates on multiple layers.

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system prevents unauthorised access.
• Two-Step Verification: OTP verification for an added layer of login security.
• Security Audit: Vulnerabilities are identified and addressed through regular third-party security audits.
• Data Backup: Encrypted backups are stored in secure locations.
• Access controls: Only authorised staff can access specific information.

8. Data Retention Period

Salt Baji does not retain your information longer than necessary. The retention periods for different data types are listed below:

• Account information: For the duration the account is active and for 5 years after closure (for legal compliance).
• Financial transactions: A minimum of 7 years, in accordance with Bangladesh financial regulations.
• KYC documents: 5 years after account closure.
• Gaming History: For the duration the account is active and for 2 years after closure.
• Customer support communications: 2 years.
• Log Files & Technical Data: 1 year.

Once the designated retention period expires, data is securely deleted or anonymized.

9. Your Rights

Every registered Salt Baji member has important rights over their own data. We respect these rights and are committed to helping you exercise them.

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days.

10. Protection of Minors

Salt Baji strictly prohibits anyone under 18 from using the platform. Age is verified at registration and reconfirmed during the KYC process.

We never knowingly collect information from minors. If it is confirmed that a minor has opened an account, that account is immediately closed and all associated data is deleted.

If a parent or guardian suspects their child is using Salt Baji, please contact our support team immediately. We will act promptly.

11. Changes to Privacy Policy

Salt Baji may update this Privacy Policy from time to time. We will notify you before any significant changes take effect.

• Notification will be sent to your registered email at least 15 days before any changes take effect.
• A notification will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

12. Contact & Complaints

For any questions, concerns, or complaints regarding privacy, please contact us. Our dedicated privacy team will review your matter with the utmost care.

Contact Email: [email protected]

We typically provide an initial response within 72 hours. Complex matters may take up to 30 business days to resolve.